Client Organisation
Pesky Possum Bird and Pest Control
Background
Pesky Possum Bird & Pest Control (Pesky) is an established business that has been operating for over 30 years. Pesky provides a range of residential and commercial pest control services. Customers include councils, state and federal government departments.
Pesky website: Pesky Possum Bird & Pest Control
For over 20 years Pesky ran its business on emails and Google calendar. All business processes were paper based and the old ink jet printer used to get a good workout each day. The business grew to a point of paralysis, caused by the inefficient paper based and heavily repetitive manual processes.
There were many challenges from contractor management and compliance to job management, scheduling though to invoicing and reconciling of accounts.
The company struggled with an outdated system that led to inefficient communication with clients, missed service opportunities, and a lack of data-driven decision-making that required high amounts of data entry.
Solution & Implementation
The company implemented WorkDash SaaS Business Management system with custom designed features that fitted their exact needs for the transportation industry. This system offered countless features like service request tracking, automated customer communication, supplier management, analytics for service quality and financial integration with their Xero accounting system.
The transition involved training staff to use the new system. WorkDash’s intuitive interface and automation capabilities streamlined the adoption process. Close customer support also ensured a smooth transition.
Benefits
WorkDash Business Management software had many benefits that attracted Pesky
Cost efficient
Asset Management
Simple to use
Management of suppliers compliance and workforce credentials
Easily integrated with third party software such as Xero
Excellent customer support
Digital forms
Results
The following results were achieved for Pesky Possum:
The following results were achieved for Pesky:
Post-implementation, the company saw a significant improvement in customer satisfaction due to timely responses and personalized service. Supplier and workforce management greatly improved along with the 100% elimination of paper forms. The system’s analytics helped identify service trends and areas for improvement, leading to a more proactive maintenance approach. WorkDash also facilitated better resource allocation, reducing downtime, improving technician scheduling while reducing Pesky administration costs and increasing overall operational efficiency.
This case study demonstrates the transformative power of WorkDash’s Business Management SaaS system in optimizing service delivery and greater management of contractors, workers and company assets while integrating and automating accounting processes.
